Returns & Exchanges

At Nekoyanin, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, you can return or exchange unopened items within 30 days of delivery.

1

Initiate a Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused products in their original packaging, ensuring all seals are intact to qualify for a full refund.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing