Frequently Asked Questions

Everything you need to know about your Nekoyanin beauty journey.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

Are your beauty products cruelty-free?

Yes, Nekoyanin is committed to ethical beauty. All our products are 100% cruelty-free and we do not test on animals at any stage of production.

What is your return policy for skincare and cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my package?

Once your order ships, you will receive an email notification with a tracking number and a link to monitor your delivery progress in real-time.

Do you offer samples with purchases?

We love letting you try new things! Every order over $50 includes two complimentary mystery samples from our latest skincare or makeup collections.